Return & Refund Policy

At Clothziy, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days.

Please note that orders already in the shipping process cannot be canceled. In such cases, you may return the item(s) upon delivery following our standard return procedure.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, the item(s) must meet the following conditions:

• The item(s) must be unused, unworn, and in their original condition
• All original tags and labels must be attached
• The item(s) must be returned in their original packaging
• A valid proof of purchase (order number or receipt) must be provided

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refunds

Upon receiving and inspecting your returned item(s), we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account statement.

Only the cost of the merchandise will be refunded. Original shipping charges are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the return shipping cost from your refund amount.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please take the following steps:

1. Check your bank account again (some banks require additional processing time)
2. Contact your credit card company as processing times may vary
3. Verify with your bank that the refund has been processed on their end

If you've completed these steps and still have not received your refund, please contact us immediately for further assistance. We will work with you and the payment processor to resolve any issues promptly.

Contact Us